Skip to main content

FAQ

Need clarification? Check out our FAQ to find answers to the most common questions about our subscriptions and services.

Does the application offer comment analysis in multiple languages?

Absolutely! Our application is designed to analyze comments in all languages. Whether your audience is local or international, our AI automatically adapts to the language of the comments to provide accurate and reliable sentiment analysis.

How does the automatic deletion of negative comments work?

Once activated, our AI analyzes each comment and automatically deletes those identified as negative or harmful. You can review the deletion history from your dashboard.

What types of reports are available?

We offer monthly reports for all paid users, including statistics on comment sentiment, the most frequent keywords, and sentiment trends. Enterprise plan users can also receive weekly or daily reports.

Is the application compatible with platforms other than YouTube?

For now, our application is optimized for YouTube. We plan to add support for other social media platforms in future updates.

What happens if I exceed my monthly analysis limit?

If you reach your plan's analysis limit, you will receive a notification. You can then upgrade to a higher plan to continue the analysis or wait until the beginning of the next month for your quota to reset.

Can I try the application for free?

Yes, we offer a freemium plan that allows you to explore the basic features of the application at no cost. It's a great way to see how our solution can help you.

What payment methods do you accept?

We accept credit card payments (Visa, Mastercard, Amex).

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from your dashboard. Your account will remain active until the end of the current billing period.

How can I change my plan?

You can easily change your plan from your dashboard. Simply click on "My Subscription" and select the desired plan. Upgrades will take effect immediately, while downgrades will be applied at the end of the current billing period.

How is my data protected?

The security of your data is our priority. We use advanced security protocols and comply with privacy standards to ensure the protection of all information processed by our application.

Is there a usage limit for YouTube comment analysis?

Yes, when using the YouTube API, each account is limited to 10,000 requests per day. This limit is generally sufficient for most users. However, for accounts with a high volume of comments to analyze, YouTube allows users to request a quota increase. If you regularly reach this limit, contact our support team, and we will guide you through the request process with YouTube.